Frequently Asked Questions¶

Q: I forgot my password.
A: Use Forgot Password on the login page, or ask your school administrator to reset your User Master password.

Q: I see “Invalid School ID”.
A: Use the full login URL from your school including the scid parameter. Do not bookmark a truncated link.

Q: Teacher login shows empty menus.
A: Confirm you use Teacher login (not School), that you are marked faculty on employee master, and that classes are allocated to you.

Q: Why can’t I see a module my colleague has?
A: Your role lacks module permissions. See Roles and permissions.

Academic year and data¶

Q: Students disappeared from fee/attendance screens.
A: Check the Academic Year dropdown matches enrollment year.

Q: How do I start a new session?
A: Create/activate new year in Year Master, run promotion, update fee structure. See Academic year setup.

Fees¶

Q: Fee items not showing for a student.
A: Verify fee structure for class/year and student fees category.

Q: How to reprint a receipt?
A: Open fee collection history or receipt reprint report; search by receipt number or date.

Attendance and communication¶

Q: Parents got absent SMS but child was present.
A: Attendance may have been saved late or wrong date/class selected. Correct attendance, then send correction notice if needed.

Q: SMS not sending.
A: Check SMS balance, valid mobile, template approval, and TRAI DND rules. Contact admin for gateway status.

LMS¶

Q: Student cannot see course.
A: Course must be published, student enrolled in linked class, LMS module enabled.

Library¶

Q: Reservation never fulfilled.
A: Check Reservation Queue when copy returned; ensure member contact info is valid for alerts.

Payroll¶

Q: Salary amounts look wrong.
A: Revisit Salary configuration, leave without pay, and monthly entry before final process.

Getting more help¶

Click Help in the application header (opens this manual when URL is configured).
Contact your school SUMS coordinator or Sujal Technologies support per your support contract.